Shipping Policy

Last updated: 2026-07-17

Thank you for shopping with Volta™! We want to make sure your order arrives quickly, safely, and with as little friction as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through tryvolta.co. If you have any questions after reading, our team is always happy to help at support@tryvolta.co.

Order Processing Time

All Volta™ orders are processed within 1–3 business days (Monday through Friday, excluding holidays) after your order is placed and payment is confirmed. Orders placed after 2:00 PM local warehouse time, or on weekends and holidays, will begin processing the next business day.

• You will receive an order confirmation email immediately after checkout.
• You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.
• During peak periods (e.g., product launches, holiday sales), processing may take up to 5 business days. We will notify you if a significant delay affects your order.

Please note: Processing time is separate from shipping time. Estimated delivery windows begin once your order has shipped.

Shipping Methods & Costs

Volta™ partners with trusted carriers to offer the following shipping options at checkout. Exact rates are calculated at checkout based on your location, order weight, and selected method.

Available Shipping Options

• Standard Shipping — 4–8 business days after dispatch. Free on orders over $75; otherwise calculated at checkout.
• Expedited Shipping — 2–4 business days after dispatch. Rate calculated at checkout.
• Express Shipping — 1–2 business days after dispatch. Rate calculated at checkout.

Shipping costs are non-refundable once an order has been dispatched, except where required by law or where Volta™ is at fault (e.g., a fulfillment error on our end).

Domestic Shipping

Volta™ ships to all 50 U.S. states, as well as APO/FPO/DPO addresses and U.S. territories.

• Contiguous U.S.: Standard delivery typically arrives within 4–8 business days after dispatch.
• Alaska, Hawaii & U.S. Territories: Please allow an additional 3–7 business days beyond standard estimates.
• APO/FPO/DPO Addresses: We proudly ship to military addresses via USPS. Delivery times vary and expedited options may not be available.
• PO Boxes: We ship to PO Boxes via USPS only. Expedited and Express options may not be available for PO Box addresses.

International Shipping

Volta™ ships to select international destinations. Available countries and rates are displayed at checkout.

Delivery Estimates

• Canada: 7–14 business days after dispatch
• United Kingdom & European Union: 8–16 business days after dispatch
• Australia & New Zealand: 10–18 business days after dispatch
• Rest of World: 10–25 business days after dispatch

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost at checkout, unless otherwise stated. Volta™ has no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing your order.

If an international package is refused or abandoned due to unpaid customs fees, any refund issued will be reduced by outbound shipping costs and any fees charged to Volta™ by the carrier.

Order Tracking

Once your Volta™ order ships, you will receive a shipping confirmation email containing your tracking number and a link to follow your package in real time.

1. Check your email (including spam/promotions folders) for your shipping confirmation.
2. Click the tracking link or enter your tracking number on the carrier's website.
3. Allow 24–48 hours for tracking information to update after you receive your confirmation email.

If your tracking number hasn't updated after 5 business days, please reach out to us at support@tryvolta.co and we'll investigate right away.

Lost, Stolen, or Delayed Packages

Volta™ is not liable for packages lost or stolen after the carrier confirms delivery, but we will always do our best to help make things right.

If Your Package Is Delayed

• Carrier delays due to weather, high volume, or other circumstances beyond our control can occasionally occur. Please allow a few extra days beyond the estimated window before contacting us.

If Your Package Appears Lost

• If your tracking shows no movement for 7+ business days (domestic) or 20+ business days (international), contact us at support@tryvolta.co.
• We will open an investigation with the carrier, which typically takes 5–10 business days.
• If the carrier confirms the package is lost, Volta™ will send a replacement or issue a refund at our discretion.

If Your Package Shows Delivered but Is Missing

• Check around your delivery location (porch, mailbox, side doors, mail room) and with neighbors or household members.
• Wait 48 hours — carriers occasionally mark packages as delivered before physical delivery.
• If it still hasn't arrived, contact us within 14 days of the marked delivery date so we can assist with a carrier claim.

Address Accuracy

Please double-check your shipping address before completing checkout. Volta™ is not responsible for orders shipped to incorrectly entered addresses.

• If you notice an address error, email support@tryvolta.co immediately. We can usually update addresses before an order ships, but we cannot make changes once a package is with the carrier.
• Packages returned to Volta™ due to an incorrect or undeliverable address can be reshipped at the customer's expense, or refunded for the product cost minus original shipping fees.
• Refused deliveries are treated as returns and are subject to our Return Policy, with original shipping costs deducted from any refund.

Contact Us

Questions about your order or this Shipping Policy? The Volta™ support team is here to help.

• Email: support@tryvolta.co
• Website: tryvolta.co

We aim to respond to all inquiries within 1–2 business days. When contacting us about an order, please include your order number and the email address used at checkout so we can assist you as quickly as possible.