Shipping Policy

Last updated: 2026-08-13

Thank you for shopping with Volta™. This Shipping Policy explains how we process, ship, and deliver your orders placed through tryvolta.co. By placing an order with Volta™, you agree to the terms outlined below. If you have any questions, please contact us at support@tryvolta.co.

1. Order Processing Time

All Volta™ orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after your order is placed and payment is confirmed.

• Orders placed after 12:00 PM (local warehouse time) will begin processing the following business day.
• Orders placed on weekends or holidays will begin processing the next business day.
• During peak periods (such as holiday sales, product launches, or promotional events), processing times may be extended by an additional 2–4 business days. We will notify you by email if a significant delay is expected.

Please note that processing time is separate from shipping time. Your total delivery estimate is the processing time plus the transit time of your selected shipping method.

2. Shipping Methods & Costs

Volta™ offers the following shipping options at checkout. Shipping costs are calculated based on your delivery address, order weight, and selected shipping method, and will be displayed at checkout before you complete your purchase.

• Standard Shipping: 4–8 business days — calculated at checkout; free on orders over $75.
• Expedited Shipping: 2–4 business days — calculated at checkout.
• Express Shipping: 1–2 business days — calculated at checkout.

Delivery timeframes are estimates provided by our shipping carriers and are not guaranteed. Volta™ is not responsible for carrier delays caused by weather, customs, or other circumstances outside of our control.

3. Domestic Shipping

Volta™ ships to all 50 U.S. states, including Alaska and Hawaii, as well as U.S. territories and APO/FPO/DPO military addresses.

• Deliveries to Alaska, Hawaii, U.S. territories, and military addresses may require an additional 3–7 business days in transit.
• Some expedited and express options may not be available for P.O. Boxes or military addresses; available options will be shown at checkout.
• Free standard shipping on qualifying orders applies to domestic addresses only, unless otherwise stated during a promotion.

4. International Shipping

Volta™ proudly ships to select international destinations. Available countries and shipping rates will be displayed at checkout based on your delivery address.

Delivery Estimates

• Canada: 7–14 business days
• United Kingdom & European Union: 8–16 business days
• Australia & New Zealand: 10–18 business days
• Rest of world (where available): 12–25 business days

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost charged by Volta™.

Volta™ has no control over customs charges and cannot predict their amount. Please contact your local customs office for more information before placing your order. If a package is refused or abandoned due to unpaid customs fees, refunds will be issued minus the original shipping cost and any return or disposal fees charged to Volta™ by the carrier.

5. Order Tracking

Once your Volta™ order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

• Tracking information may take 24–48 hours to update after your shipping confirmation is sent.
• If your tracking number has not updated after 5 business days, please contact us at support@tryvolta.co and we will investigate with the carrier.

6. Lost, Stolen, or Delayed Packages

Volta™ is not liable for packages that are lost or stolen after the carrier confirms delivery to the address provided at checkout. However, we are committed to helping you resolve any delivery issues.

If Your Package Is Marked Delivered but Missing

1. Check around your delivery location (porch, mailbox, side door, with neighbors, or building reception).
2. Wait 48 hours — carriers occasionally mark packages as delivered before the actual delivery.
3. If the package still hasn't arrived, contact us at support@tryvolta.co within 14 days of the marked delivery date.

If Your Package Is Lost in Transit

If your tracking has not updated for 10 business days (domestic) or 20 business days (international), please contact us. Volta™ will file a claim with the carrier and, once the package is confirmed lost, offer you a replacement or a full refund at no additional cost.

7. Address Accuracy

Please double-check your shipping address before completing your order. Volta™ is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

• If you notice an error, contact us at support@tryvolta.co within 2 hours of placing your order. We will do our best to update the address before the order ships, but we cannot guarantee changes once processing has begun.
• Packages returned to Volta™ due to an invalid address can be reshipped at the customer's expense, or refunded minus the original shipping cost.
• Address changes cannot be made once a package is in transit.

8. Contact Us

If you have any questions about this Shipping Policy or need help with an order, the Volta™ support team is happy to assist:

• Email: support@tryvolta.co
• Website: tryvolta.co

We aim to respond to all inquiries within 1–2 business days. Please include your order number in your message so we can assist you as quickly as possible.