Privacy Policy

Last updated: 2026-07-17

Welcome to Volta™. Your privacy is important to us. This Privacy Policy explains how Volta™ ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at tryvolta.co, make a purchase, or otherwise interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

Volta™ collects information from you in several ways, both directly and automatically, to provide and improve our services.

Information You Provide to Us

• Account Information: Name, email address, password, and profile details when you create an account.
• Order Information: Billing address, shipping address, phone number, and payment details when you make a purchase.
• Communications: Information you provide when you contact our support team, leave a review, respond to surveys, or subscribe to our newsletter.

Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution.
• Usage Data: Pages viewed, products browsed, time spent on the site, referral sources, and clickstream data.
• Location Data: Approximate geographic location inferred from your IP address.

2. How We Use Your Information

Volta™ uses the information we collect for the following purposes:

• To process, fulfill, and deliver your orders, including sending order confirmations and shipping updates.
• To create and manage your account and provide customer support.
• To personalize your shopping experience and recommend products that may interest you.
• To send marketing communications, promotions, and newsletters (where you have opted in or where permitted by law).
• To detect, prevent, and address fraud, abuse, security incidents, and other harmful activity.
• To analyze site performance, improve our products and services, and conduct research.
• To comply with legal obligations, enforce our terms, and protect our rights and the rights of others.

3. Cookies and Tracking Technologies

Volta™ uses cookies, pixels, web beacons, and similar tracking technologies to enhance your browsing experience and gather information about how you interact with our site.

Types of Cookies We Use

• Essential Cookies: Required for core site functionality, such as maintaining your shopping cart and enabling secure checkout.
• Performance Cookies: Help us understand how visitors use our site so we can improve functionality and performance.
• Functional Cookies: Remember your preferences, such as language and region settings.
• Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including your ability to complete purchases.

4. Third-Party Services

Volta™ works with trusted third-party service providers to operate our business. These providers may have access to your personal information only to the extent necessary to perform their functions on our behalf. Categories of third parties include:

• Payment Processors: To securely process credit card and other payment transactions. Volta™ does not store full payment card numbers on our servers.
• Shipping and Fulfillment Partners: To deliver your orders.
• Analytics Providers: To help us understand site usage and improve our services.
• Marketing Platforms: To manage email campaigns and advertising.
• Cloud Hosting Providers: To store and process data securely.

We do not sell your personal information to third parties for monetary consideration. Third-party services are governed by their own privacy policies, and we encourage you to review them.

5. Data Security

Volta™ takes the security of your personal information seriously. We implement industry-standard administrative, technical, and physical safeguards designed to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL technology.
• Secure, access-controlled data storage environments.
• Regular security assessments and monitoring.
• Restricted employee access to personal information on a need-to-know basis.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to notifying you and relevant authorities of any data breach as required by applicable law.

6. Your Rights Under GDPR (European Users)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, Volta™ processes your personal data in accordance with the General Data Protection Regulation (GDPR). You have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request that we limit how we process your data.
• Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

Our legal bases for processing your data include the performance of a contract (e.g., fulfilling your order), your consent, compliance with legal obligations, and our legitimate business interests. To exercise any of these rights, please contact us at support@tryvolta.co. You also have the right to lodge a complaint with your local data protection authority.

7. Your Rights Under CCPA/CPRA (California Users)

If you are a California resident, Volta™ provides you with the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, and the purposes for collecting it.
• Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out: Opt out of the "sale" or "sharing" of your personal information, including sharing for cross-context behavioral advertising.
• Right to Limit: Limit the use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a request under the CCPA, email us at support@tryvolta.co with the subject line "CCPA Request." We will verify your identity before fulfilling your request and respond within the timeframe required by law. You may also designate an authorized agent to make requests on your behalf.

8. Data Retention

Volta™ retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Volta™ does not knowingly collect, solicit, or maintain personal information from children under the age of 13 (or under 16 where required by applicable law). Our website and services are intended for a general audience and are not directed at children. If we learn that we have inadvertently collected personal information from a child without verifiable parental consent, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@tryvolta.co.

10. International Data Transfers

Volta™ may transfer, store, and process your personal information in countries other than your own. Where we transfer data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your data receives an adequate level of protection.

11. Changes to This Privacy Policy

Volta™ may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this page. For material changes, we will provide additional notice, such as an email notification or a prominent banner on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or Volta™'s data practices, please contact us:

• Email: support@tryvolta.co
• Website: tryvolta.co

We are committed to resolving any privacy-related concerns promptly and transparently.